Setting up one-window cells within specific government departments is not a new idea but establishing a onestop shop with representation of multiple departments and provision of services offered by these departments has never been tried in Pakistan before. The Citizen Facilitation and Service Centres (e-Khidmat Markaz) are initially operational in various districts i.e, Lahore, Rawalpindi, Faisalabad, Sargodha, Gujranwala and Sahiwal. These centres offer more than 17 different services like Domicile Certification, Traffic Fine Collection and Issuance of Route Permit.
Objectives
Setting up facilitation centers across the Punjab will help the government achieve the following objectives:
- Empowerment of citizens by providing easy access to public services
- Effective, efficient, prompt hassle-free and corruption-free service delivery
- Greater accountability and transparency
- Standardisation of public service delivery across Punjab
- Extending access to un-served groups
- Simplifying transaction procedures
- Minimising costs to citizens
- Minimising cost to government (internal efficiency)
- Increasing government revenue
- Increasing public satisfaction index