DG Punjab Housing & Town Planning Agency (PHATA) Saif Jappa visited PITB established Citizen Contact Center (CCC) to discuss the progress of the ongoing PHATA campaign ‘Apni Chhat Apna Ghar’ and its Helpline 08009100.
PITB Director e-Governance Ali Zeb gave a detailed insight on the performance statistics of the PHATA campaign and the monitoring of helpline services. They also discussed the effectiveness of the complaint handling mechanisms.
Additionally, Senior Manager QA & Training Shahbaz Ahmed and Senior Manager Business Development Umair Ali gave an overview of CCC and how it is helping bridge communication gap between various government departments and the public.
DG PHATA appreciated PITB for its support and dedication and discussed the way forward.