A delegation from the Special Monitoring Unit (SMU) presided by Mr Ahmed Gulzar visited PITB established Citizen Contact Center (CCC) to discuss the potential to incorporate CCC services in the upcoming projects and schedule trainings for upcoming campaigns.
PITB Director e-Governance Ali Zeb gave a presentation on how CCC can assist the said department in this regard. The CCC team, including Senior Manager Business Development Umair Ali and Senior Manager Shahbaz Ahmed gave a tour of the center to the delegation and gave a briefing on the CCC’s systems and the complaint handling mechanism.
PITB CCC is dedicated to bridging the gap between the government and the public through multiple communication channels. The SMU delegation appreciated PITB CCC’s support and discussed the way forward.