Chief IT Planning & Development (P&D) M Waqas Aslam visited PITB established e-Khidmat Center Rawalpindi where he was briefed on the standardization of the processes being adopted in all e-Khidmat Centers across Punjab and the indigenously developed e-Khidmat Center CRM (Customer Relationship Management System).
He also visited the CSR (Citizen Service Representative) Hall to inspect the different departmental services available at the facilitation center such as NADRA, Traffic Police (Driving License Service), Excise, Punjab Land Record Authority (PLRA) and e-Stamping etc.
He praised the leadership of Chairman PITB Faisal Yousaf, who is leading a remarkable digitization drive to improve public service delivery across Punjab. He also commended the efforts of the PITB’s e-Khidmat Markaz team led by Director General Government Digital Services (GDS) Muhammad Waseem Bhatti, for successfully operationalizing a groundbreaking digital initiative aimed at transforming public service delivery.