Director General Punjab Housing & Town Planning Agency (PHATA) Khawaja Muhammad Sikandar Zishan visited PITB executed Citizen Contact Center (CCC) to review the CCC services for PHATA helpline.
He interacted with the helpline agents and had a detailed discussion with PITB Director e-Governance Ali Zeb on improving public service delivery through PHATA Helpline 0800-09100.
Officials from PHATA including Deputy Director Projects Sara Aqeel, Manager Procurement & Contracts Management Muhammad Nawaz, Assistant Manager M&E ACAG Waseem Nawaz were also present.
The discussion also focused on strengthening agent–citizen interaction, improving efficiency in helpline operations, leveraging technology for transparent service delivery and building a citizen-friendly and responsive communication environment.