Annually millions of Pakistani pilgrims travel to KSA to perform the religious obligation. Majority of Hujjaj are travelling for the very first time outside Pakistan and average age of a Haji is 55 plus with a very low formal educational background. Therefore, such a large number travelling in such short time create a lot of problems like lost people, lost belongings, unawareness of laws and policies, health and lodging issues.
Hajj operations are managed by Ministry of Religious Affairs and Interfaith Harmony and traditionally were handled through manual and severely cumbersome processes.
Keeping in view the needs of the pilgrims, in 2013, Ministry of Religious Affairs sought PITB’s help to automate their complete end-to-end hajj operations with modern and robust mechanisms; with the aim to ensure transparency, mitigate corruption, manage efficiently, and guarantee convenience for all stakeholders.
Today, the platform following modules:
- Pilgrim Registration System
- Balloting
- Automation of Haji Camps
- Flight Booking
- Building and Room Allocation for Makkah & Madinah
- Online Differential System
- Hajj Group Organizers’ Management Information System
- Monitoring System
- Complaint Redressal
- Online Inquiries
- Mobile Apps etc.